Frustrated Pokémon Scarlet & Violet players are reportedly getting a refund

Image: Nintendo Life, The Pokémon Company

The ninth generation Pokémon Scarlet and Violet games have been out for a week now. They take the series in a bold new direction with an open-world design, but also suffer from serious performance issues and glitches.

It seems before some trainers, all of this (including Game Freak’s silence) has become too much, and many are now asking for a refund. According to a story on VGC, players are having “mixed results” when requesting Switch eShop refunds, but there appear to be some success stories.

A thread that blew up on the Pokémon subreddit recommends that other players get a refund while they can, since Nintendo apparently knows how serious the problem is:

“I got a refund from Violet’s eshop last night after feeling that the game is not in a condition that I consider acceptable for an AAA release. The rep actually told me that given the state situation, she from Pokemon S/V, my case to make sure the refund was approved… An hour later it was approved.

“The fact that the rep was aware of the issues I was talking about means it’s getting attention. This is one of the few things Nintendo/GF will have to notice.”

Separate player reports via social media platforms also recommend giving a refund “a go”. Some have even been advised to check out “third party review sites” to learn more about Nintendo titles in the future, and others don’t seem to be so lucky.

Depending on your region, it seems that certain support teams are rejecting digital refund requests. Here’s part of a response from a Twitter user @Skeffi__ supposedly received from the Nintendo Contact Center Europe Team:

“We’re sorry to hear you’re having issues with Pokemon Violet. We know this isn’t the answer you were hoping for, but for a variety of reasons we’re unable to issue refunds for purchases of Nintendo eShop content. We’ve tried to make it make sure this was clear before the transaction was made, both in the agreement you accepted and on screen just before the transaction was completed…read the full text of the agreement for all our current systems… “

Here at Nintendo Life, we enjoyed our time in the Paldea region, but called the “technical issues” a setback. Digital Foundry also shared its own technical analysis video this week, noting how Scarlet and Violet were “technical failures” and well below the technical standards of previous entries.

Then there were all the glitches…both funny and horrifying:

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